> ## Documentation Index
> Fetch the complete documentation index at: https://docs.naridon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Naridon

## General

<AccordionGroup>
  <Accordion title="What is the difference between SEO and AIO?">
    **SEO (Search Engine Optimization)** helps you rank for keywords in traditional search engines like Google.

    **AIO (AI Search Optimization)** helps you rank for *conversations* in AI models like ChatGPT, Claude, and Perplexity. When a user asks an AI for a recommendation, AIO ensures your product is the answer.
  </Accordion>

  <Accordion title="Does Naridon affect my store's speed?">
    **No.** Naridon runs on its own infrastructure (Vercel/AWS) and connects to your store via the Shopify API. It does not inject heavy scripts into your storefront theme, so it has zero impact on your site loading speed.
  </Accordion>

  <Accordion title="How long does it take to see results?">
    AI models update their knowledge at different rates.

    * **Real-time models** (Perplexity, Bing Chat, Google Gemini) can reflect changes within **24-48 hours**.
    * **Static models** (older GPT versions) may take weeks to update.

    Generally, our users see their first "AI Traffic" spikes within 14 days of optimizing their schema and content.
  </Accordion>
</AccordionGroup>

## Pricing & Plans

<AccordionGroup>
  <Accordion title="Is there a free trial?">
    Yes! We offer a **14-day free trial** on all paid plans. You can also use our **Free Plan** indefinitely, which allows you to track 5 prompts and fix 20 products per month.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes. You can cancel your subscription at any time directly from the Shopify App dashboard. There are no long-term contracts.
  </Accordion>

  <Accordion title="Do you offer enterprise plans?">
    Yes. For merchants with over 10,000 products or custom API needs, we offer an **Enterprise Plan** with dedicated support and higher limits. Please [contact support](/contact) for details.
  </Accordion>
</AccordionGroup>

## Safety & Data

<AccordionGroup>
  <Accordion title="Is my data shared with other merchants?">
    **Never.** Your data is isolated and encrypted. We do not share your sales data or product strategies with other merchants.
  </Accordion>

  <Accordion title="Does Naridon use my data to train public AI models?">
    **No.** We use enterprise APIs from OpenAI and Anthropic with "Zero Data Retention" policies. This means your data is used *only* to generate answers for you and is not used to train their public models.
  </Accordion>

  <Accordion title="Will the AI hallucinate about my products?">
    We use a technique called **RAG (Retrieval-Augmented Generation)** which grounds the AI in your actual product data. While no AI is 100% perfect, this drastically reduces the chance of hallucinations. You also have full control to review and edit any content before it goes live.
  </Accordion>
</AccordionGroup>

## Technical

<AccordionGroup>
  <Accordion title="What happens if I uninstall the app?">
    If you uninstall Naridon:

    1. Your subscription is immediately cancelled.
    2. Your data is deleted from our servers in accordance with our [Privacy Policy](/compliance/privacy).
    3. Any changes you *published* to your store (like improved descriptions or schema) **remain** on your store. They are yours to keep!
  </Accordion>

  <Accordion title="Do you support multi-language stores?">
    Yes. Naridon supports indexing and optimizing content for multiple languages. You can configure your target language in the **Settings** menu.
  </Accordion>
</AccordionGroup>