> ## Documentation Index
> Fetch the complete documentation index at: https://docs.naridon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trust & Safety

> How Naridon secures your data and ensures safe AI interactions

## AI Guardrails

Naridon implements strict guardrails to ensure that AI interactions are safe, accurate, and on-brand.

### 1. Hallucination Prevention

We use advanced AI architecture that grounds all AI responses in your actual store data.

* **Fact-Checking**: The AI is explicitly instructed to only answer questions based on the provided product catalog and knowledge base.
* **"I Don't Know" Fallback**: If the AI cannot find an answer in your data, it is trained to admit it politely rather than inventing information.

### 2. PII Redaction

To protect your customers' privacy, Naridon automatically detects and redacts Personally Identifiable Information (PII) before sending data to any LLM.

* **Redacted Fields**: Email addresses, phone numbers, and credit card patterns are masked in logs and processing pipelines.
* **Compliance**: This ensures compliance with GDPR and Shopify's data protection requirements.

### 3. Brand Safety & Tone

You have control over how the AI speaks to your customers.

* **Profanity Filters**: Strict filters prevent the AI from generating or engaging with offensive language.
* **Competitor Blocking**: The AI is trained not to discuss or recommend competitor brands, even if asked directly.
* **Tone Enforcement**: Whether you choose "Professional" or "Friendly," the AI adheres to system prompts that enforce your specific brand voice.

## Data Privacy

We take data stewardship seriously. We only process the data necessary to provide our services.

### What We Access

* **Product Data**: Titles, descriptions, prices, and inventory levels (to provide accurate answers).
* **Store Policy**: Shipping, return, and privacy policies you upload to the Knowledge Base.
* **Interaction Logs**: Anonymous chat logs to help you analyze customer intent.

### What We Do NOT Store

* **Customer Payment Info**: We never access or store credit card details.
* **Passwords**: We do not have access to customer account passwords.

## Security Infrastructure

Naridon is built on enterprise-grade infrastructure.

* **Encryption**: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
* **Shopify Native**: We are an embedded Shopify App, meaning we leverage Shopify's secure authentication (OAuth) for admin access. We do not manage separate usernames/passwords for your staff.
* **LLM Security**: We use enterprise-grade AI service providers which do not train their models on your API data (Zero Data Retention policies where applicable).

## Compliance

### GDPR & CCPA

Naridon is designed to be GDPR and CCPA compliant.

* **Right to Erasure**: When a customer requests data deletion via Shopify, we automatically purge associated chat logs and data.
* **Data Processing Agreement**: Our terms include standard DPA clauses protecting your rights as a data controller.

For more details, please contact our Data Protection Officer at [privacy@naridon.com](mailto:privacy@naridon.com).