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AI Guardrails

Naridon implements strict guardrails to ensure that AI interactions are safe, accurate, and on-brand.

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1. Hallucination Prevention

We use a Retrieval-Augmented Generation (RAG) architecture that grounds all AI responses in your actual store data.
  • Fact-Checking: The AI is explicitly instructed to only answer questions based on the provided product catalog and knowledge base.
  • “I Don’t Know” Fallback: If the AI cannot find an answer in your data, it is trained to admit it politely rather than inventing information.

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2. PII Redaction

To protect your customers’ privacy, Naridon automatically detects and redacts Personally Identifiable Information (PII) before sending data to any LLM.
  • Redacted Fields: Email addresses, phone numbers, and credit card patterns are masked in logs and processing pipelines.
  • Compliance: This ensures compliance with GDPR and Shopify’s data protection requirements.

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3. Brand Safety & Tone

You have control over how the AI speaks to your customers.
  • Profanity Filters: Strict filters prevent the AI from generating or engaging with offensive language.
  • Competitor Blocking: The AI is trained not to discuss or recommend competitor brands, even if asked directly.
  • Tone Enforcement: Whether you choose “Professional” or “Friendly,” the AI adheres to system prompts that enforce your specific brand voice.

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Data Privacy

We take data stewardship seriously. We only process the data necessary to provide our services.

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What We Access

  • Product Data: Titles, descriptions, prices, and inventory levels (to provide accurate answers).
  • Store Policy: Shipping, return, and privacy policies you upload to the Knowledge Base.
  • Interaction Logs: Anonymous chat logs to help you analyze customer intent.

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What We Do NOT Store

  • Customer Payment Info: We never access or store credit card details.
  • Passwords: We do not have access to customer account passwords.

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Security Infrastructure

Naridon is built on enterprise-grade infrastructure.
  • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
  • Shopify Native: We are an embedded Shopify App, meaning we leverage Shopify’s secure authentication (OAuth) for admin access. We do not manage separate usernames/passwords for your staff.
  • LLM Security: We use enterprise APIs from OpenAI and Anthropic which do not train their models on your API data (Zero Data Retention policies where applicable).

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Compliance

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GDPR & CCPA

Naridon is designed to be GDPR and CCPA compliant.
  • Right to Erasure: When a customer requests data deletion via Shopify, we automatically purge associated chat logs and data.
  • Data Processing Agreement: Our terms include standard DPA clauses protecting your rights as a data controller.
For more details, please contact our Data Protection Officer at privacy@naridon.com.